ServiceNow practice

ServiceNow specialists,
by module and stage.

An ITSM rollout, a CMDB rebuild and a SecOps implementation need different people. We map the market by module, implementation stage and delivery role. Specialist contracting first.

ITSM

Incident, problem, change and request workflows, from a first implementation to reworking an existing instance.

Typical rolesITSM Consultant · ITSM Developer · Process Consultant · Business Analyst

ITOM, Discovery & Service Mapping

Finding what runs where, and how services depend on it: Discovery, Service Mapping, MID Servers and event management.

Typical rolesITOM Consultant · Discovery Specialist · Service Mapping Specialist

CMDB & CSDM

Configuration data people can trust: CSDM alignment, data quality and the governance that keeps it accurate.

Typical rolesCMDB / CSDM Consultant · Configuration Manager · CMDB Data Analyst

Platform development & integrations

Custom applications, Flow Designer, IntegrationHub and REST or SOAP integrations with the rest of your estate.

Typical rolesServiceNow Developer · Technical Architect · Integration Specialist · Platform Engineer

Security Operations (SecOps)

Security incident and vulnerability response workflows, connected to the tools your security team already uses.

Typical rolesSecOps Consultant · Vulnerability Response Specialist · Security Incident Response Developer

Integrated Risk Management (IRM)

Risk, policy and compliance workflows, and the control evidence audit teams ask for.

Typical rolesIRM / GRC Consultant · Risk & Compliance Analyst · Policy & Compliance Specialist

What the work
asks for.

  • ITOM work asks for MID Server, discovery-pattern and reconciliation experience.
  • CSDM work comes with a design to implement and existing services to remap.
  • IRM roles split between functional risk and control design and technical build.
  • Public-sector programmes often need current security clearance.
  • Now Assist and AIOps tend to arrive as additions to platform, integration and data skills, not as roles of their own.

Bring the
technical context.

Which integrations have to work? What state is the CMDB in? Is this a first implementation, an upgrade or a fix to an earlier one?

Tell us the modules, the implementation stage, any certifications that matter and the contract dates.

Your ServiceNow
requirement.

Tell us about the work and the experience it calls for.

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